ENT – Otolaryngology | St. Joseph and St. Jude Heritage ...
Otolaryngology (ENT) • Orange, CA
Ratings by platform
- Birdeye, Facebook: Generally positive, with some platforms showing ratings between 4.7 and 4.8 out of 5 stars (e.g., St. Jude Heritage Medical Group). Facebook shows 90% recommendation rate. (Varies significantly by platform, ranging from 1 to over 1,100 reviews.)
- Healthgrades, Vitals, U.S. News & World Report, PissedConsumer: Individual provider ratings range widely, from 1 to 5 stars depending on the doctor and patient experience. Group ratings on some platforms are as low as 1 to 2 stars. (Varies significantly by provider.)
What patients say
Patients praise
- Professional and knowledgeable medical staff
- High patient trust and satisfaction for specific, long-standing providers
- Comprehensive range of ENT services offered
- Positive outcomes reported by some surgery patients
Common complaints
- Difficulties with administrative tasks and appointment scheduling
- Long delays and communication issues with staff/claims departments
- Patient dissatisfaction with bedside manner and perceived lack of empathy by some providers
- Complaints regarding follow-up care and responsiveness to medical needs
In patients' words
"Their 'caregiver' title feels like a cruel joke. My well-being seems irrelevant, and their approach is heartbreaking."
— Healthgrades patient review"Dr. Robinson is the [best] doctor that I have seen. He takes quality time, explains everything... and is very gentle."
— Vitals patient review"He is old, [outdated]... and puts a terrible face on [the] hospital as an organization."
— Healthgrades patient reviewMore clinics in Orange
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