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Ear, Nose and Throat Services (ENT)

Otolaryngology (ENT)Orange, CA

★★★★★4.6/5454 reviews across 5 platforms

Ratings by platform

  • Healthgrades: 1.0/5.0 (1 review)
  • RateMDs: 4.8/5.0 (1 review)
  • Healthgrades: 4.7/5.0 (432 reviews)
  • WebMD: 3.5/5.0 (7 ratings)
  • Vitals: 3.8/5.0 (13 reviews)

What patients say

Patients praise

  • High level of medical expertise and knowledge of surgeons
  • Effective and successful treatment outcomes
  • Helpful, professional, and courteous interactions with some staff members
  • Clear explanations of medical conditions and procedures
  • Convenience of in-office diagnostic services like CT scans

Common complaints

  • Long wait times for appointments and in the office
  • Poor staff communication, including difficulty reaching clinics by phone
  • Perceived lack of bedside manner or empathy from certain practitioners
  • Issues with insurance verification, referrals, and administrative processes
  • Rushed appointments and perceived lack of thoroughness

In patients' words

"Dr. Pettis was extremely patient with her and put her (and me) at ease immediately upon entering his exam room."

Orange Coast ENT Testimonials

"NOBODY in this clinic is committed to care about patients. The attending staff never answer the phone and always say they are busy."

LocalityBiz review of Orange County ENT Associates

"CHOC’s lack of transparency and communication caused unnecessary stress and delayed care for my child."

LocalityBiz review of CHOC Specialists Otolaryngology

"The only negative was the length of waiting until I could get in to see Dr. Djalilian; 4 months! However, I also will add it was worth the wait."

Healthgrades review of Dr. Djalilian

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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