RadNet Orange County
Diagnostic Imaging • Orange, CA
Ratings by platform
- Expected Healthcare: 4.7/5 (3,720 reviews)
What patients say
Patients praise
- Many patients report professional and kind staff interactions
- Generally efficient, fast, and convenient service noted by some patients
- Clean, comfortable facilities with modern technology
- Clear communication of procedures by technologists and radiologists
Common complaints
- Difficulties with administrative tasks such as scheduling, insurance verification, and prior authorizations
- Reports of poor communication and unresponsiveness from staff when trying to obtain test results or schedule appointments
- Concerns regarding billing practices, including upfront payment requirements and issues with refunding overpayments
- Long wait times both on the phone and in-facility for appointments
- Occasional reports of disorganized scheduling, including cancelled or mismanaged appointments
In patients' words
"I love this center. I recently had a follow up with a biopsy. The staff was... supportive and the Dr was truly...! I gave my Dr. My feedback as they... my trust and eliminated my fears. I don't mind if they are busy, that's small potatoes - they are... professional and sensitive to a patients individual needs. Thank you for the positive experience!!!"
— Birdeye Review"Radnet requires estimated costs to be paid up front when using insurance or they refuse you service. However with a deductible/coinsurance plan they have no way of knowing if you will owe anything to them until a claim is processed."
— BBB Complaint"Horrible to deal with. Incredibly unprofessional. They try to poach patients from other imaging offices. Called me only to put me on hold for 25 minutes when I answered."
— WebMD ReviewMore clinics in Orange
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