Ophthalmology & Optometry - Onalaska
Optometry • Onalaska, WI
Ratings by platform
- Gundersen Health System (Angela K Darveaux, OD): 4.9 out of 5 (74 reviews)
- Gundersen Health System (Ashley K Stehl, OD): 4.9 out of 5 (99 reviews)
- Gundersen Health System (Todd A Verdon, OD): 4.9 out of 5 (107 reviews)
- Gundersen Health System (Robert O Funk, MD): 4.8 out of 5 (110 reviews)
- Gundersen Health System (Filomena C Larson, OD): 4.9 out of 5 (92 reviews)
- Birdeye (Robert Ruprecht): 5.0 out of 5 (2 reviews)
What patients say
Patients praise
- Providers are generally described as knowledgeable, professional, and thorough
- Many patients report feeling well-cared for and comfortable during examinations
- High overall satisfaction with individual doctor interactions, often exceeding 4.8 out of 5 stars
- Staff members, when not cited for issues, are sometimes described as helpful and friendly
Common complaints
- Long wait times in exam rooms or to order eyewear
- Staff perceived as unprofessional, unfriendly, or dismissive
- Technical issues with online portals like MyChart or check-in systems
- Concerns regarding recent organizational changes (e.g., Emplify health merger) impacting quality and efficiency
- Staff rushing through appointments
In patients' words
"The doctor and her tech were great but overall I wouldn't recommend the Onalaska eye clinic"
— Gundersen Health System patient review"The merge with Emplify doesn't seem to be going well, based upon our experiences with a significant number of appointments lately... The great care that was provided previously by Gundersen is in danger of being compromised."
— Gundersen Health System patient review"Everyone I encountered was helpful, patient, and very professional. Dr V is the best. He explains everything very well and answers all of my questions thoroughly."
— Gundersen Health System patient review for Dr. Todd Verdon"The wait time AFTER the doctor was done was absolutely horrific. We waited almost one hour just to have someone order her glasses."
— Gundersen Health System patient review for Dr. Ashley HerdeMore clinics in Onalaska
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