Stanton Optical
Optometry • Onalaska, WI
What patients say
Patients praise
- High patient ratings (around 4.4–4.9/5) for eye care providers/clinics in Onalaska
- Doctors are described as listening to concerns, being personable, and answering questions
- Patients report assistance with contacts and helpful testing/eye exam experience
- Some clinics provided timely help in issues like running out of contacts
Common complaints
- Administrative/digital check-in and MyChart/precheck processes are frustrating or malfunctioning
- Long waits and appointment delays (including being left in rooms)
- Staff interpersonal issues (rudeness, not friendly/personal) at some locations/roles
- Referrals or follow-ups not completed; concerns about staffing/efficiency after system/organization changes
- Communication/clarity problems and stressful experiences during visits
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Patients praise: High praise for professional and attentive staff, particularly in the eye clinic · Appreciation for clear explanations of procedures and focus on patient comfort.
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