Providence West Olympia Family Medicine
Family Medicine • Olympia, WA
Ratings by platform
- Birdeye: 4.7/5 stars (1,467 reviews)
- Birdeye (Aggregate): 4.6/5 stars (1,397 reviews)
- BestProsInTown: Not explicitly stated (mixed sentiment) (147 reviews)
What patients say
Patients praise
- Some patients report positive, efficient, and kind experiences with specific providers
- Ease of use with MyChart mentioned by some patients
- Timely appointments reported by some users
Common complaints
- Difficulties with continuity of care (frequent provider turnover)
- Communication challenges including difficulty reaching the clinic by phone and redirected calls
- Concerns regarding the billing process and appointment structure for new patients
- Perception of rushed visits
In patients' words
"I feel like I get a new provider more often than I get new shoes. My last experience felt like they had a goal of getting me out of there as quickly as possible."
— LocalityBiz Review"Providence needs to improve communication with patients. Calling from multiple 855 numbers makes it difficult to know who is calling resulting in many missed calls. Any calls made to the clinic are diverted to the care team voice mail. So, you never connect."
— LocalityBiz Review (Marcia S.)"NEW PATIENT HEADS UP!! If you think your first appointment (at least 4 months out) is an exam, you are wrong. It's a cash cow chat with the doctor & not your wellness care visit."
— LocalityBiz Review (Rosann J.)More clinics in Olympia
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