The University of Kansas Health System
Primary Care • Olathe, KS
Ratings by platform
- CMS HCAHPS/Hospital Compare: 3/5 (1,540 reviews)
What patients say
Patients praise
- Some specific physicians are highly regarded and appreciated for their expertise and availability
- Positive patient experiences with staff at certain urgent care and family medicine locations when appointments are successfully scheduled
- Competitive ratings on cleanliness and facility maintenance in some hospital-based surveys
Common complaints
- Significant patient dissatisfaction with new billing practices and facility fees following the acquisition by the University of Kansas Health System
- Difficulty scheduling appointments and long wait times for physician access
- Perceived decline in quality of care and personalized attention since the transition
- Frustration with administrative processes, including prescription refills and communication with nursing staff
- Reports of rude or unhelpful staff at front desks and reception areas
In patients' words
"Since the merger with U of Kansas, care has been less and more expensive. Used to be able to call and see my doctor in a reasonable amount of time. Now, it impossible."
— LocalityBiz Review"I make appointments 4 or more months out and then before it's time for visit, my appointment gets canceled...every single time. Then when you complain about it you get lip from the receptionist."
— LocalityBiz ReviewMore clinics in Olathe
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