Primary Care - The University of Kansas Health System
Primary Care • Olathe, KS
Ratings by platform
- CMS HCAHPS/Hospital Compare: 3/5 stars (Overall patient satisfaction rating) (1,540 patient surveys (CMS data))
- Yelp (Brand level): 2.6/5 stars (168 reviews)
What patients say
Patients praise
- Some specific physicians are highly regarded and appreciated for their expertise and availability
- Positive patient experiences with staff at certain urgent care and family medicine locations when appointments are successfully scheduled
- Competitive ratings on cleanliness and facility maintenance in some hospital-based surveys
Common complaints
- Significant patient dissatisfaction with new billing practices and facility fees following the acquisition by the University of Kansas Health System
- Difficulty scheduling appointments and long wait times for physician access
- Perceived decline in quality of care and personalized attention since the transition
- Frustration with administrative processes, including prescription refills and communication with nursing staff
- Reports of rude or unhelpful staff at front desks and reception areas
In patients' words
"Some patients at Olathe’s hospital are reporting sticker shock after receiving higher bills over the past year, a result they say has come on the heels of changes to services and billing under the University of Kansas Health System."
— Kansas City Star / Yahoo News"Since the merger with U of Kansas, care has been less and more expensive. Used to be able to call and see my doctor in a reasonable amount of time. Now, it impossible."
— LocalityBiz Review"I make appointments 4 or more months out and then before it's time for visit, my appointment gets canceled...every single time. Then when you complain about it you get lip from the receptionist."
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