Sutter Imaging Locations in Oakland, CA
Radiology • Oakland, CA
Ratings by platform
- PissedConsumer: 1.0 out of 5 stars (6 reviews)
What patients say
Patients praise
- some patients report tentative and caring doctors
- appreciation for overall loyalty and service facilities in some instances
Common complaints
- billing and overcharging concerns
- difficulties with insurance pre-authorization and scheduling
- long wait times for diagnostic appointments
- poor customer service and lack of communication
- difficulty accessing records or resolving billing errors
In patients' words
"I had a CT scan that their staff did not verify my health insurance... Sutter refused to submit this and now we are out thousands of dollars. Our second issue is that now they can't seem to keep our appointments. We have had more than one appointment rescheduled and each time the next available appointment is more than 4 months away."
— Better Business Bureau Customer Review"Quicker access to doctors. Quicker access to diagnostics. 2 month wait for an MRI is ridiculous. Spend less on surveys and more on equipment, training and service."
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