NorCal Imaging - Oakland | RadNet Northern California
Radiology • Oakland, CA
Ratings by platform
- Birdeye/Aggregated platforms: 4.6/5 (5,100 reviews)
- Apple Maps: 2.0/5
- Facebook: 94% recommend (459 reviews)
What patients say
Patients praise
- Helpful and attentive front desk staff in some instances
- Efficient and knowledgeable technicians, particularly for MRI and mammograms
- Clean facility environment
- Some patients report quick and smooth appointment processes
Common complaints
- Difficulty reaching the office by phone for scheduling or cancellations
- Long wait times, including for walk-in X-rays and scheduled appointments
- Dissatisfaction with customer service and staff professionalism
- Issues with appointment management and test cancellations
In patients' words
"I almost given up my MRI procedure due to my panic with the Claustrophobia. Very thankful to the technician whom she was very patiently with me and explained every details to me to calm me down so that I could continue my procedure."
— Birdeye review"Had me on hold for 21 minutes just to schedule an appointment then hang up and called again and Sam another 20 minutes."
— Apple Maps review"After sitting in the waiting for an hour watching people get called up who walked in after me, I ask about the appointment policy and was told that they have to get through all of the patients with appointments before they can handle walk-ins."
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