Locations - KOC Ortho - Knoxville Orthopaedic Clinic
Orthopedic • Oak Ridge, TN
Ratings by platform
- Birdeye: 4.7 out of 5 stars (overall Knoxville Orthopaedic Clinic) (1,017 reviews (aggregated))
- Birdeye: 4.9 out of 5 stars (Tennessee Orthopaedic Alliance East Tennessee, Oak Ridge) (367 reviews)
- Orthopedic Reviews: 5 out of 5 stars (Dr. Michael A. MacKay, Oak Ridge location) (12 reviews)
- Yelp: 2.2 out of 5 stars (Knoxville Orthopaedic Clinic) (54 reviews)
What patients say
Patients praise
- Many patients praise specific doctors for being professional, compassionate, and attentive listeners
- High quality of clinical care and successful outcomes for some patients
- Staff described as friendly and courteous in positive experiences
Common complaints
- Long wait times for appointments and in the office
- Dissatisfaction with phone systems and hold times
- Perceived lack of empathy or professionalism from some staff and providers
- Frustration with administrative or scheduling processes
In patients' words
"MY DAUGHTER HAD AN APPOINTMENT AT 1:50 AND WASNT SEEN TIL AFTER 4. ONLY RECEIVED A 5 MINUTE VISIT FOR THE DOCTOR AND LEFT AT 4:17. THE MOST UNPERFESSIONAL AND UNAPOLOGETIC COMPANY ."
— Birdeye (Review of Knoxville Orthopaedic Clinic)"Dr. Mackay really listened to me concerning the issues I had. He diagnosed the problem, prescribed new medicine, and he made me feel like he really cared about me as a person and not just a number."
— Orthopedic Reviews (Review of Dr. Michael A. MacKay)More clinics in Oak Ridge
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Oak Ridge Breast Center - Covenant Health
Patients praise: Friendly, professional, and welcoming staff · Efficient and quick service.
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