165 Rowland Way Medical Offices in Novato, CA
Nephrology • Novato, CA
Ratings by platform
- Yelp (Sutter Health Novato): 2.4 out of 5 stars (5 reviews)
- Yelp (Sutter Health Novato - alternative profile): Not explicitly averaged, but generally positive individual reviews with some outliers (13 reviews)
What patients say
Patients praise
- Professional and helpful staff
- High quality of medical treatment from specific providers
Common complaints
- Billing concerns, specifically related to the facility being billed as a hospital location
- Dissatisfaction with landlord/management policies
- Reports of long wait times
- Occasional complaints regarding staff compliance or specific patient experiences
In patients' words
"DO NOT GO HERE FOR LABWORK. It cost me 20x what it cost at Labcorp for the same exact blood test. billed differently b/c it's in a hospital building, even though it's called a lab."
— Yelp via MapQuest"I have been a Sutter Health patient for 30 years and have received the best treatment. Their staff has always been professional and provide everything one could want in medical treatment."
— Yelp via MapQuest"Sutter is the worst possible landlord. Their policies are nothing short of malevolent."
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