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Option Care Health

Infusion Therapy • Norwood, MA

★★☆☆☆1.6/544 reviews across 2 platforms

Ratings by platform

  • Trustpilot: 1.5/5 (39 reviews)
  • Yelp: 2.4/5 (5 reviews)

What patients say

Patients praise

  • General satisfaction with service (noted in isolated reviews)

Common complaints

  • Difficulty in contacting customer service or representatives
  • Issues with billing and insurance processing
  • Reports of missing medication or supplies
  • Deliveries sent to wrong addresses

In patients' words

"My experience was TERRIBLE. Missing deliveries or delivered to the wrong address missing supplies missing medication… They literally don't..."

— Reddit user

"Option Care is impossible to get in touch with. They are billing wrong and I tried to contact multiple times with no luck."

— Better Business Bureau complaint

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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