The I.V. Doc
Infusion Therapy • Norwood, MA
Ratings by platform
- Yelp: 3.2/5 (109 reviews)
What patients say
Patients praise
- Convenience of at-home or on-location service
- Effective relief for symptoms like hangover, food poisoning, and fatigue reported by some users
- Professional and helpful staff when service is successfully delivered
- Promptness for some users when appointments are met
Common complaints
- Significant concerns regarding scheduling reliability and nurse availability
- Reports of being charged before a provider was confirmed, followed by no-shows
- Poor communication and lack of transparency regarding cancellations or delays
- Failure to respond to formal complaints via Better Business Bureau
In patients' words
"I feel like a new woman. Your staff was excellent thank you so much!"
— Company website testimonials"I will never use the IV Doctor again as they wasted 2.5 hours Telling us they were gonna get a nurse to our hotel... they never communicated so I reached out once again at appointment time and they finally acknowledge that they didn't think they could get someone the entire day."
— Customer review on Yelp"They took my $ BEFORE anyone was slotted for me and no one showed up at $350. Their communication methods also were terrible."
— Customer review on YelpMore clinics in Norwood
Option Care Health
Patients praise: General satisfaction with service (noted in isolated reviews).
Norwood Medical Associates
Patients praise: professional and knowledgeable staff · compassionate and kind care.
Norwood Physical Therapy
Patients praise: knowledgeable and professional therapists · warm, welcoming, and clean environment.
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