Norton Neuroscience Institute Locations
Neurology • Norton, MA
Ratings by platform
- Birdeye (Norton Hospital): 3.2/5 stars (913 reviews)
- Better Business Bureau (Norton Healthcare): 1.33/5 stars (N/A (aggregated customer reviews))
- ComplaintsBoard (Norton Healthcare): 1.6/5 stars (3 reviews (and 4 complaints))
- Norton Healthcare Provider Portal: 4.7/5 stars (186 ratings (specific neurology department))
What patients say
Patients praise
- Access to specialized care and innovative therapies
- Positive interactions with specific nursing staff and individual physicians
- High ratings for some individual providers and departments
- Professional and helpful staff in certain specialized departments like CT scanning
Common complaints
- Billing errors and aggressive billing practices
- Difficulties with scheduling appointments and long wait times
- Concerns regarding the consistency of care and follow-up
- Dissatisfaction with telehealth systems and administrative processes
- Reports of impersonal or indifferent communication from some staff
- Concerns regarding medical disparities and systemic issues
In patients' words
"Dr. Antimisaris with the Norton Healthcare Neuroscience Institute is so kind and knowledgeable. She answered all our questions and we never felt rushed with her."
— LocalityBiz (Individual provider review)"The decline in consistency of care, access to timely appointments and referrals, adequate follow-up and just general common decency got to be too much to bear."
— Better Business Bureau (Customer review)More clinics in Norton
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