Mass General Brigham Express Care, Northampton
Urgent Care • Northampton, MA
Ratings by platform
- Birdeye (Google reviews): 2.4 out of 5 stars (77 reviews)
- Chamber of Commerce: 2.9 out of 5 stars (16 reviews)
What patients say
Patients praise
- Prompt and thorough care from specific staff members
- Good bedside manner from individual providers
- Convenient walk-in access for non-life-threatening issues
Common complaints
- Long wait times or being turned away without help
- Unhelpful or unprofessional staff interactions
- Difficulties with medication management and prescription coverage
- Issues with appointment scheduling and cancellations
In patients' words
"Kalab was fantastic! I recently came in for a cat bite... and Kalab made me feel safe, seen, and heard. The appointment was quick, and thorough."
— Birdeye (Google reviews)"The staff was extremely unhelpful and truly disappointing... I was forced to leave. Really sad that their staff do not care about patients whatsoever."
— Chamber of CommerceMore clinics in Northampton
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