Baystate Health & Wellness Center - Northampton
Surgery • Northampton, MA
Ratings by platform
- befithealthclubs.com: 3.7/5 stars (based on 41 reviews) (41)
- Yelp via Apple Maps: 1/5 stars (1)
What patients say
Patients praise
- Helpful and efficient phlebotomy/lab service staff
- Clean facility environment
- Some positive experiences with specific urgent care providers regarding symptom management
- Minimal wait times reported by some patients in family medicine departments
Common complaints
- Rudeness and poor communication from administrative staff
- Long wait times for appointments and medical test results
- Difficulty with scheduling new patient appointments
- Allegations of unprofessionalism or lack of care from medical providers
- Confusing service availability (e.g., urgent care booking issues)
In patients' words
"Horrible experience setting up an appointment as a new patient. If youre coming in as a new patient, definitely would recommend going somewhere else."
— befithealthclubs.com"I was most appreciative of the compassionate and professional care that I received at this urgent care site... The nurse practitioner was very experienced and gained my confidence quickly."
— localitybiz.com"Franchesca absolutely phenomenal BEST service EVER, professional AND friendly So happy since I have to go for blood work every couple of weeks"
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