EMA Dental: Dentist Northampton, MA | Dentist East Longmeadow ...
Dental • Northampton, MA
Ratings by platform
- Birdeye (aggregating Google and Facebook): 4.8/5 (354 total reviews (primarily via Google))
- Yelp (Northampton location): 3.5/5 (18 reviews)
- Dental Insider: 9.9/10 (How Patients Feel score) (41 patient reviews)
What patients say
Patients praise
- High quality of dental care and clinical skill
- Professional and friendly staff/hygienists
- Use of modern, state-of-the-art technology
- Ability to accommodate emergency or last-minute needs
- Comfortable, clean, and welcoming office environment
Common complaints
- Billing, insurance, and cost transparency issues
- Occasional lack of responsiveness or poor communication from office staff
- Perceived unprofessionalism in some patient interactions
- Perceived high cost of services compared to other practices
In patients' words
"I am so happy with the care at EMA! These people are top notch, professional and the best in the business! Highly recommended!!"
— Birdeye/Patient review"However, the billing department repeatedly assured me verbally... that I was covered and in network. ... Then when my insurance refused to cover anything, they slapped me with the whole bill..."
— LocalityBiz/Patient review"The calmest I have ever been at a dentist office. From the moment that you walk in, you feel comfortable. Every single person there makes you feel welcome."
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