Nevada Mental Health
Mental Health Care • North Las Vegas, NV
Ratings by platform
- Birdeye: 4.5/5 (240 reviews)
What patients say
Patients praise
- Compassionate and supportive care from individual providers
- Convenience of telehealth services
- Effective intake process and supportive coordinators for specialized services like TMS
Common complaints
- Inconsistent communication and responsiveness from front office and scheduling staff
- Issues with billing information and administrative mistakes (e.g., HIPPA concerns, sending incorrect documents)
- Some reports of unprofessionalism, including brief appointment times and inadequate follow-up communication
In patients' words
"Front desk has violated HIPPA and sent me the wrong person's confidential document. They don't apologize or take accountability for it. They never pick up their phone, don't respond to email... Dr. Vu is great... but this is definitely one of the most disappointing services I've received."
— Trustindex.io"This place is extremely unprofessional. Getting scheduled... was very sweet and got me in fast, the first appointment for my daughter was fine however the second appointment was literally 5 minutes long..."
— BirdeyeMore clinics in North Las Vegas
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