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Locations - Eye Institute

OphthalmologyNorth Hempstead, NY

★★★★★4.6/5264 reviews across 1 platforms

Ratings by platform

  • North Shore Eye Care (Hempstead): 4.6/5 stars (264 reviews)
  • eye&I (Great Neck): Varies; generally mixed feedback (Not explicitly totaled for eye&I Great Neck)

What patients say

Patients praise

  • Experienced and knowledgeable doctors
  • Modern and well-equipped facilities
  • Kind and courteous interactions with some clinical staff
  • Effective treatment outcomes for complex eye issues

Common complaints

  • Long wait times for appointments and during visits
  • Poor customer service including difficulty reaching the office by phone
  • Perceived lack of attentiveness or professionalism from certain staff members
  • Confusion regarding scheduling and patient prioritization

In patients' words

"This was such a disappointing first visit. First, I was not seen until 40 minutes past my appointment time... The first person I saw did not introduce herself... I spent 2 1/2 hours at this appointment (including the wait time)."

Northwell Health Eye Institute at Bethpage patient review

"Extremely bad customer service and no one answer the phone. I have waited in the pharmacy for two hours and they still haven’t send the prescription to the pharmacy."

Northwell Health Eye Institute at Bethpage patient review

"World renowned eye care ! Absolutely the best eye care I have ever received... These folks are THE BEST Everyone at this location is so friendly and helpful and the doctors take time to listen and explain everything"

Northwell Health Eye Institute at Bethpage patient review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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