
Locations - Eye Institute
Ophthalmology • North Hempstead, NY
Ratings by platform
- North Shore Eye Care (Hempstead): 4.6/5 stars (264 reviews)
- eye&I (Great Neck): Varies; generally mixed feedback (Not explicitly totaled for eye&I Great Neck)
What patients say
Patients praise
- Experienced and knowledgeable doctors
- Modern and well-equipped facilities
- Kind and courteous interactions with some clinical staff
- Effective treatment outcomes for complex eye issues
Common complaints
- Long wait times for appointments and during visits
- Poor customer service including difficulty reaching the office by phone
- Perceived lack of attentiveness or professionalism from certain staff members
- Confusion regarding scheduling and patient prioritization
In patients' words
"This was such a disappointing first visit. First, I was not seen until 40 minutes past my appointment time... The first person I saw did not introduce herself... I spent 2 1/2 hours at this appointment (including the wait time)."
— Northwell Health Eye Institute at Bethpage patient review"Extremely bad customer service and no one answer the phone. I have waited in the pharmacy for two hours and they still haven’t send the prescription to the pharmacy."
— Northwell Health Eye Institute at Bethpage patient review"World renowned eye care ! Absolutely the best eye care I have ever received... These folks are THE BEST Everyone at this location is so friendly and helpful and the doctors take time to listen and explain everything"
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