Einstein Physicians Norristown Family Physicians
Family Medicine • Norristown, PA
Ratings by platform
- Einstein Health/Medical News Today: 4.9/5 (provider-specific) (412 (Dr. Drumm), 44 (Dr. Taylor))
- Healthgrades (Practice-level): 1.0/5 (1)
- Birdeye (Norriton location): 2.0/5 (54)
What patients say
Patients praise
- Highly skilled, compassionate, and attentive individual physicians (notably Dr. Drumm and Dr. Taylor)
- Physicians who take time to listen and provide personalized care
- Strong, long-term relationships with patients
- Kind and attentive support staff in some interactions
Common complaints
- Long wait times for appointments and in-office waiting times
- Difficulties with communication and phone systems
- Perceived lack of follow-up from office staff
- Inconsistent care or difficulties seeing an actual doctor instead of a resident
- Reports of rude or unprofessional staff interactions
- Issues with prescription management
In patients' words
"Dr. Drumm is amazing. However, I showed up 20 minutes early for my appointment and I waited 35 minutes to get into an exam room and then I waited another 20 minutes for Dr. Drumm to actually come in... this is in my opinion unacceptable."
— Dr. Christopher Drumm provider page"The doctors listen attentively, provide personalized treatment options, and go above and beyond to address their patients' needs. However, the practice faces challenges with its communication and phone system..."
— Loc8NearMe"I don't think I've ever posted an online review, but after enduring the horrific service of this practice over and over I felt compelled to leave a cautionary review... Problems across the board..."
— Birdeye (Einstein Physicians Norriton)More clinics in Norristown
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