Outpatient Treatment | Well Niagara
Substance Use Disorder (SUD) Clinics • Niagara Falls, NY
Ratings by platform
- Recovered Trustscore (Niagara Co Dept of MH Services Outpatient Clinic): 3.85/5 Trustscore (Not specified (Trustscore based on publicly available review data online; key accreditations: 2))
- AddictionHelplineAmerica (VA Western New York Healthcare System Niagara Falls Outpatient Clinic): 4.08 rating (stars shown) (Based on 8 reviews (and notes: no written reviews yet))
- AddictionHelplineAmerica (Niagara Falls Outpatient Clinic & Methadone Program – Trott Access Center): 4.2 rating (stars shown) (Based on 76 reviews (and notes: no written reviews yet))
- Solv (WellNow Urgent Care, Niagara Falls): 3.0/5 average (with category breakdown) (2 patients shared ratings)
What patients say
Patients praise
- Access to outpatient levels of care including regular outpatient treatment
- citations:
- Programs offered include psychotherapy/CBT and telemedicine/telehealth options
- Some patients report prompt, courteous service and friendly staff (for a related Niagara Falls clinic profile shown in results)
Common complaints
- Reported poor administrative/secretarial support and specific negative experiences with a counselor/therapist (Niagara County Mental Health Services)
- citations:
- Reports of the clinic closing cases, forcing unnecessary groups, and mishandling scheduling/medications leading to withdrawal concerns
- Reports of inability to reach staff by phone and failure to obtain an appointment
- A negative patient review cited unprofessional treatment and lack of professionalism (WellNow Urgent Care profile)
In patients' words
"“Most of the experience I have had has been good. The secretarial end is very poor. I also had a horrific counselor…”"
— mappca.com review excerpt about Niagara County Mental Health Services (Niagara Falls)"“They're horrible. They'll close your case just because… They have no regards if you run out of meds and go through withdrawal…”"
— mappca.com review excerpt about Niagara County Mental Health Services (Niagara Falls)"“I wish I could give this place less than one star… I called several times and never got an option to speak with a human or leave a message.”"
— mappca.com review excerpt about Niagara County Mental Health Services (Niagara Falls)"“Received prompt curtious service from all staff… Nurses and radiologist were very friendly and helpful!”"
— solvhealth.com patient review excerpt for WellNow Urgent Care, Niagara Falls"“The so-called Physcian lacked proffesionalism. Treatment was totaly undesirable and negative…”"
— solvhealth.com patient review excerpt for WellNow Urgent Care, Niagara FallsMore clinics in Niagara Falls
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