Division of Otolaryngology | Newton-Wellesley Hospital
Otolaryngology (Ear, Nose, and Throat) • Newton, MA
Ratings by platform
- Health US News (ENT/otolaryngologists page): Patient Experience: 3 / 5 (9 reviews)
- Trustburn (Newton Wellesley Otolaryngology): 4.2 (14 reviews)
- Mass General Brigham (Otolaryngology listing near Newton, MA): Provider ratings shown (e.g., 4.8 / 488 reviews; 4.9 / 82; 4.7 / 69) (Example shown: 488 ratings / 187 reviews for Michael D Otremba, MD (others also listed))
- Healthgrades (Newton-Wellesley Hospital): 69% of patients recommend (Not specified on page snippet)
- Vitals (Newton-Wellesley Hospital): Zero stars (1 written review) (1 review)
- Yelp (Newton-Wellesley Hospital general): 2.6 (218 reviews)
What patients say
Patients praise
- Clinicians listen to concerns and provide clear explanations/treatment options
- Staff described as friendly/professional and supportive
- Patients report effective care for ENT issues (e.g., sinus problems, ear infections)
- Easy appointment/parking and accommodating office experience
Common complaints
- Lower patient-experience score for ENT/otolaryngology (3/5 on US News page)
- Reports of slow response/help, dirty facilities, and noisy rooms at the hospital level (not ENT-specific)
- A complaint/review alleging discriminatory treatment at the hospital (1-star/‘zero stars’)
In patients' words
"“had a really positive experience at my recent ENT appointment. They listened to all of my concerns and provided...”"
— Trustburn review snippet for “NEWTON WELLESLEY OTOLARYNGOLOGY”"“Most professional and accommodating… Getting appointments And parking my car make my visit to their office easy!”"
— Localitybiz reviews for New England Ear Nose and Throat in Newton-Wellesley Hospital"“Patient Experience. 3 / 5. 9 Reviews”"
— Health US News ENT/otolaryngologists page for Newton-Wellesley Hospital"“Zero stars. Something is very wrong at this hospital. If you aren't white and rich they don't think you belong...”"
— Vitals review snippet for Newton-Wellesley Hospital"Negative patient ratings include: “Staff doesn't respond quickly when patients need help” and “Facilities are sometimes dirty”"
— Hospitalstats summary of Newton-Wellesley Hospital ratingsMore clinics in Newton
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