Orthopedic Surgery
Orthopedics • Newport, OR
Ratings by platform
- Birdeye (Dr. Nader Nassif): 4.9/5 stars (123 reviews)
- Yelp (Newport Orthopedic Institute): 2.7/5 stars (531 reviews)
- Birdeye (Dr. Russell Petrie): 4.7/5 stars (96 reviews)
- Healthgrades (Dr. Michael Gordon): 3.8/5 stars (42 reviews)
What patients say
Patients praise
- Highly skilled surgeons with positive surgical outcomes for many patients
- Surgeons described as intelligent, thorough, and professional during consultations
- Compassionate and attentive bedside manner reported for specific physicians
- Effective physical therapy and recovery plans mentioned by some patients
Common complaints
- Difficulty scheduling appointments and long wait times
- Poor responsiveness of administrative and office staff, particularly regarding return phone calls
- Frustration with communication lapses (e.g., unexpected cancellations, scheduling errors)
- Perception that the practice is overly profit-focused at the expense of patient care
- Some complaints about inadequate follow-up or post-surgical checkups
In patients' words
"Very disappointing experience. I received a text message—not a phone call—only 30 minutes before my scheduled appointment... When I called, I was on hold for 30 minutes, then another 30 minutes before being able to leave a message."
— Birdeye review for Newport Orthopedic Institute"Dr. Petrie has the rare balance between a fine, caring bedside manner and the confidence that exudes from a surgeon who knows what to do to bring a person back to perfect health."
— Birdeye review for Dr. Russell Petrie"The whole facility is run to just get money from you or your insurance, they don’t care about anything else."
— Unilocal review for Newport Orthopedic InstituteMore clinics in Newport
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