
Samaritan Health Clinic - Newport
Internal Medicine • Newport, OR
Ratings by platform
- Solv: 2.3 out of 5 stars (6 ratings)
- eHealthScores: 3.0 out of 5 stars (overall rating) (2 ratings)
- Yelp (via MapQuest): 2.0 stars (8 reviews)
What patients say
Patients praise
- Instances of professional, efficient care from specific providers (e.g., Michael Cruise, PA)
- Positive experiences with staff in emergency or urgent injury scenarios
Common complaints
- Difficulty getting appointments or being refused service despite "walk-in" status
- Long wait times and facility accessibility issues
- Concerns regarding unprofessional staff or lack of compassion
- Administrative and billing complaints, including perceived overcharging
- Provider unavailability or high turnover causing gaps in patient care
In patients' words
"Employees are leaving en masse. I discovered that half a dozen great people at the clinic are now gone or leaving... Why? Because Samaritan management is now proactively crashing health care... Patients like me ask every day when doctors ghost us and the best people leave voluntarily."
— Newport News Times Open Letter"Michael Cruise, PA, was professional and helpful, friendly and courteous. He brought a sense of humor and practicality to the sometimes intimidating process... I never felt like a number waiting to be lost in the shuffle."
— Solv Patient Review"Dr. Shelly Russel Surkie will not get your child's medication in when it is due... In the five months my children have been going to here 3 times she didn't send in my childs ADHD medicine... As a mother Im very disappointed that this doctor can't just do the basics of her job."
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