Urgent Care - | Crystal Run Healthcare
Urgent Care • Newburgh, NY
Ratings by platform
- Zocdoc: 4.49/5 (96)
- Birdeye: 2.4/5 (66)
- Solv: 3.6/5 (9)
What patients say
Patients praise
- Some patients report kind and thorough care from specific providers and medical staff
- Efficiency and professionalism noted by some during urgent care visits
- Facility cleanliness and ease of booking (when successful) highlighted positively
Common complaints
- Long wait times for appointments and during visits
- Reports of unprofessional or dismissive staff and physician attitudes
- Complaints regarding billing, insurance acceptance issues, and prescription handling
- Concerns about medical competency and thoroughness of exams
- Communication breakdowns and failure to follow up with patients
- Negative experiences with specific procedures like blood draws and testing protocols
In patients' words
"She saw doctor A. Ducheine, who was very kind and thorough. ... I am so glad we went. They had a great team."
— Birdeye review"Dr. Gupta, is unprofessional and her attitude to be called a “doctor” is horrible. i don’t recommend her at all."
— Solv review"It's been hours and they still have not followed through on basic treatment. Patient care is not a priority here."
— Localitybiz review"The staff was remarkable from the time that I checked in until the time that I left which was close to 8:30pm. ... I felt comfortable, safe and in good hands."
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