Newburgh, NY Medical Center - | Crystal Run Healthcare
Primary Care • Newburgh, NY
Ratings by platform
- Zocdoc (Urgent Care): 4.44/5 (73 reviews (Zocdoc))
- Solv (Urgent Care): 3.6/5 (9 reviews (Solv))
- BirdEye (Urgent Care): 2.4/5 (66 reviews (BirdEye))
What patients say
Patients praise
- Convenient one-stop-shop multispecialty services
- Professional, kind, and thorough care from certain providers
- Clean facilities
- Easy online appointment scheduling for some services
- Efficiency in some urgent care visits
Common complaints
- Long wait times for appointments and while at the facility
- Perceived unprofessional, rude, or argumentative staff behavior
- Issues with billing, invoice errors, and lack of transparency
- Concerns regarding provider bedside manner and perceived lack of thoroughness
- Difficulty scheduling appointments or reaching staff for prescription refills
- Experience with students or inexperienced staff performing procedures like blood work
In patients' words
"Booking an appointment was simple, wait time was lighting fast and staff was kind and the provider was very thorough by double checking my test results just in case."
— Solv Health review"BEWARE OF INVOICES....Had a zero balance and just received an untimely invoice with a service date of 2 years old. ... the personnel in the Billing Dept. refused to give me her full name or her Managers name for information needed and closed door on my face."
— LocalityBiz user review"My dr visit for urgent care was awful! I scheduled an 11 a.m. appt. and got there at 10:45, as you asked. I gad to wait until noon to go back for vitals. ... SHE LIED TO ME!"
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