Mount Sinai Hospital
Urology • New York, NY
What patients say
Patients praise
- High provider-specific ratings for communication and concern for patients
- Clinical expertise and professional backgrounds highly regarded in patient stories
- Some providers described as attentive, thorough, and compassionate
Common complaints
- Complaints regarding administrative staff, reception, and poor internal management
- Reports of understaffing and poor communication regarding appointments
- Concerns about wait times and lack of follow-up on patient symptoms
In patients' words
"Admin, some staff, and reception lack empathy and a patient-centered approach. There appears to be poor internal management."
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