Urological Care & Services NYC | Mount Sinai - New York
Urology • New York, NY
Ratings by platform
- Birdeye (Aggregate): 2.1 out of 5 stars (10 reviews)
- Healthgrades (Dr. Sovrin Shah): 4.1 out of 5 stars (85 ratings)
- Mount Sinai Provider Profile (Dr. Sovrin Shah): 4.7 out of 5 stars (282 ratings)
- Mount Sinai Provider Profile (Dr. Steven M Harris): 4.9 out of 5 stars (294 ratings)
- Mount Sinai Provider Profile (Dr. Avinash K Reddy): 4.4 out of 5 stars (250 ratings)
What patients say
Patients praise
- High provider-specific ratings for communication and concern for patients
- Clinical expertise and professional backgrounds highly regarded in patient stories
- Some providers described as attentive, thorough, and compassionate
Common complaints
- Complaints regarding administrative staff, reception, and poor internal management
- Reports of understaffing and poor communication regarding appointments
- Individual patient accounts alleging dismissive or rude behavior by specific providers
- Concerns about wait times and lack of follow-up on patient symptoms
In patients' words
"Admin, some staff, and reception lack empathy and a patient-centered approach. There appears to be poor internal management."
— Birdeye Review"When I met with Dr. Shah he was rude, dismissive, and utterly disinterested. ... I left feeling hopeless and discouraged."
— Healthgrades Review (Dr. Sovrin Shah)"It felt like she was treating me, not the condition. It’s important when looking for doctors that you find someone who can step back from the medical and realize that they’re treating a patient, not just a condition."
— Mount Sinai Patient Story (Dr. Vannita Simma-Chiang)More clinics in New York
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