NYC Health + Hospitals/Correctional Health Services
Correctional Health Services • New York, NY
Ratings by platform
- Glassdoor: 3.5/5 (2,179+ reviews)
What patients say
Patients praise
- implementation of a dedicated Health Triage Line for patient concerns
- structured patient relations and complaint investigation process
- direct provision of care rather than contracted services
Common complaints
- access to care delays and missed appointments due to logistics/staffing
- perceived lack of responsiveness to grievances and complaints
- concerns regarding quality of care and medical staff conduct
- challenges with medication management
- complexities due to dependency on the Department of Correction for patient transport
In patients' words
"Last calendar year, less than one percent of the 4,643 complaints about health services were clinically confirmed to be valid, meaning that the vast majority of complaints were not supported after review of the medical record and of the effect on the patient’s care."
— NYC Health + Hospitals/Correctional Health Services testimony to City Council, 2024"On one occasion, she says an officer at Rikers ripped up the form in front of him after he filled it out. She says she does her best to advocate for him on the outside... but never hears back."
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