Mount Sinai-Behavioral Health Center
Behavioral Health • New York, NY
Ratings by platform
- Birdeye: 2.2/5 stars (27 reviews)
What patients say
Patients praise
- Modern, state-of-the-art facility design that reduces stigma
- Integrated, client-centered care approach combining medical and behavioral health services under one roof
- Emphasis on treating patients with dignity, compassion, and respect
- Homier, comfortable environment with private spaces compared to traditional institutional settings
Common complaints
- Perceived judgment by intake staff regarding personal appearance
- Concerns about medication management and lack of collaborative treatment planning
- Feeling unheard or dismissed when advocating for personal care preferences
- Dissatisfaction with the speed and focus of clinical interactions
In patients' words
"She said the Behavioral Health Center is "just more human" than her previous experiences with trying to get help."
— CBS New York, October 2025"I felt that certain therapeutic approaches used here... were emotionally unsafe and lacked empathy. In my experience, concerns about boundary issues were not taken seriously."
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