New Smyrna Beach Urgent Care
Urgent Care • New Smyrna Beach, FL
Ratings by platform
- Aggregated/General Platforms: 4.2/5 to 4.3/5 (349 to 434 reviews)
What patients say
Patients praise
- clean and well-maintained facility
- friendly and professional nursing staff
- thorough and compassionate medical care from some providers
- short wait times for many patients
- efficient diagnosis and treatment plans
Common complaints
- billing issues and unexpected charges
- rude or dismissive customer service interactions
- long wait times for some patients
- inconsistent communication regarding costs/insurance
In patients' words
"The office was extremely clean, pleasant, the front desk receptionist was kind and efficient, the nurse thorough and compassionate and the Dr. top notch, patient, kind, extremely compassionate and knowledgeable."
— Patient review"My daughter was seen for all of two minutes, if that, yet we received a $600 bill in the mail a month later. I have called and called... and yet, I continue to receive the same bill in the mail every month."
— Patient review"Fantastic care at this facility. My child had a significant injury, staff were extremely concerned for my child's comfort. They explained everything... were some of the most professional and caring medical staff I have encountered."
— Patient review"I would love an explanation of why you can’t help someone figure out the cost of their copay over the phone... I’ll wait another day and go to my urgent care. This interaction was repulsive."
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