New Paltz Family Health Center
Primary Care • New Paltz, NY
Ratings by platform
- Birdeye: 2.4/5 (47 reviews)
- Yelp: 2.5/5 (3 reviews)
- Facebook: 42% recommend (9 reviews)
What patients say
Patients praise
- Some patients appreciate specific providers for quality clinical care
- Convenient location for local residents
- Occasional reports of friendly staff and a nice facility
Common complaints
- Poor communication and lack of follow-up on test results or prescriptions
- Long wait times and inefficient time management in the office
- Unprofessional or rude staff interactions, specifically with the call center and front desk schedulers
- Billing and payment concerns, including confusion over co-pays and insurance procedures
- Difficulty in securing appointments or callbacks
In patients' words
"Whether it’s trying to get a prescription filled or wondering if you’re ever going to get a call about your test results, this is the land of the crickets. To top it off, the phone system is designed to discourage all but the most patient of patients."
— LocalityBiz review"I've been going here for years and can't say enough for the professional care I've received. The staff are kind, attentive and the follow through is excellent."
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