Locations - Horizon Family Medical Group
Primary Care • New Paltz, NY
Ratings by platform
- WebMD Care: 4 out of 5 stars (based on 4 reviews) (4 reviews)
- Birdeye: 4.1 out of 5 stars (21 reviews)
- Birdeye: 4.4 out of 5 stars (17 reviews)
What patients say
Patients praise
- Knowledgeable and professional physicians
- Effective treatment plans
- Attentive and kind nursing staff
- Successful surgical or diagnostic outcomes
Common complaints
- Poor office communication and phone management
- Long wait times for appointments and in the office
- Difficulty scheduling appointments and obtaining follow-up care
- Unprofessional staff interactions
In patients' words
"Communication is a simple and fundamental part of life... this place falls woefully short of even being adequate in that department."
— LocalityBiz (New Paltz Family Health Center review)"My set up nurse Haley is the very best and sweetest nurse as well as the nurse in the procedure room. Overall staff is very attentive and professional."
— Birdeye (Horizon Family Medical Group Vails Gate review)"great health care provided but office phone management is poor"
— Yelp (Horizon Family Medical Group Monroe review)More clinics in New Paltz
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