New Paltz Family Health Center
Family Medicine • New Paltz, NY
Ratings by platform
- Birdeye: 2.4 out of 5 stars (47 reviews)
- Yelp: 2.5 out of 5 stars (3 reviews)
What patients say
Patients praise
- Some patients report receiving professional and attentive care
- Specific providers are sometimes noted as being wonderful
Common complaints
- Poor communication and difficulty getting through via phone
- Lack of follow-up on test results or prescriptions
- Long wait times for appointments and while at the office
- Unprofessional or rude staff interactions
- Issues with billing and insurance coverage handling
- High turnover or frequent switching of doctors/providers
In patients' words
"Whether it’s trying to get a prescription filled or wondering if you’re ever going to get a call about your test results, this is the land of the crickets. To top it off, the phone system is designed to discourage all but the most patient of patients."
— LocalityBiz user review"I've been going here for years and can't say enough for the professional care I've received. The staff are kind, attentive and the follow through is excellent."
— Yelp user reviewMore clinics in New Paltz
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