Family Medicine in New Paltz, NY - ProviderMatch
Family Medicine • New Paltz, NY
Ratings by platform
- Healthgrades/WebMD: 4.0 - 4.1 out of 5 stars (13-28 ratings per provider)
- WebMD: 4.5 out of 5 stars (12 ratings)
- Optum: 4.9 out of 5 stars (100 responses)
What patients say
Patients praise
- Professional and kind medical providers
- Attentive care and thorough follow-up from doctors
- Easy-to-use patient portals for some services
- Helpful and accurate clinical guidance
Common complaints
- Difficulty reaching office staff by phone
- Long wait times for appointments and office visits
- Negative impact of organizational changes on office management
- Inconsistent communication with patients regarding scheduling and procedures
In patients' words
"Dr.Denno is fantastic. I hate going to the Doctor, but Dr. Denno is by far the best doctor I have had in my life. He is very kind and caring and not at all smug or pretentious like other Doctors I have had. He always listens and is honest with you the whole time."
— WebMD user review of Dr. Matthew Denno"Doctors are fine. Nurses are fine. Office staff is absolutely the worst I've ever experienced. No one answers phones. When you leave a callback number to avoid staying on hold for 30+ minutes... they never call you back."
— LocalityBiz user review of New Paltz Family Health Center"I had an absolutely terrible experience with Optum in New Paltz, the doctors are fine but everything has gone downhill since Optum took over. It’s nearly impossible to reach the office without being transferred between lots of Optum intermediaries, and mistakes are frequently made."
— LocalityBiz user review of Optum Primary Care - New PaltzMore clinics in New Paltz
New Paltz Family Health Center
Patients praise: Some patients report receiving professional and attentive care · Specific providers are sometimes noted as being wonderful.
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Patients praise: Care is described as compassionate and thoughtful, with providers taking time to listen and not rush appointments · Holistic/functional medicine approach and individualized treatment plans.
Dr. Janet N. Tamai, DO - Highland, NY - Neurology - Northwell Health
Patients praise: listens to patients · thorough and professional.
Mid-Hudson Valley Locations - Family Medicine
Patients praise: Many patients express satisfaction with the medical providers (doctors and nurses) themselves · Providers are described as warm, concerned, and willing to take time with patients.
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