Alcohol & Drug Rehabs in New Orleans, Louisiana - Addictions
Addiction Recovery Services • New Orleans, LA
Ratings by platform
- Rehab.com, Google Reviews aggregators: 4.8–4.9 out of 5 stars (200–680+ reviews across major aggregators)
- FentanylSupport.org: 3.4 out of 5 stars (25 reviews)
- Yelp: 2.7 out of 5 stars (6 reviews)
- Birdeye: 4.0 out of 5 stars (10 reviews)
What patients say
Patients praise
- Staff described by many as compassionate, knowledgeable, and caring
- Effective trauma-informed care and structured programming reported by some patients
- Availability of medical detoxification and comprehensive levels of care (e.g., inpatient, IOP)
- Appreciation for supportive peer communities and alumni groups
Common complaints
- Allegations of unethical staff behavior including boundary violations with clients
- Reports of poor communication and difficulty obtaining information about patients
- Complaints about food quality and facility environment
- Criticisms regarding the effectiveness of medication-assisted treatment programs and potential for dependency on those medications
- Isolated reports of unprofessional medical practices
In patients' words
"The behavior of some of the staff at this place is extremely unethical. Giving clients their phone numbers and contacting them everyday after graduation."
— Birdeye user review"My daughter currently is enrolled in this facility. It is a disaster. Phones go unanswered, the food is horrid, staff is rude."
— FentanylSupport.org user review"If you want to get clean and willing to put in the work, this is the place to go. The staff are amazing and truly care about your well being."
— Rehab.com user review"Townsend is by far the biggest scam treatment center ever. They teach you nothing about recovery...This is not a good place for someone trying to get sober."
— Detox.net user reviewMore clinics in New Orleans
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