Primary Care | Departments & Services
Primary Care • New London, CT
Ratings by platform
- Medical group websites and physician review platforms (e.g., Vitals, Healthgrades): Individual providers frequently receive high ratings (e.g., 4.8-4.9/5) (Practice-level metrics vary by provider and platform)
What patients say
Patients praise
- Patients appreciate providers who are attentive, compassionate, and easy to talk to
- Friendly and welcoming environment in some practices
- Some staff are described as caring and helpful once appointments are secured
- Presence of highly-rated individual providers at certain locations
Common complaints
- Difficulties scheduling appointments and long wait times
- Communication issues including long hold times on phones and failure to return calls
- Perceived lack of administrative efficiency and organizational issues
- Reports of rude or unprofessional behavior by office staff and receptionists
- Concerns regarding medication management and processing
In patients' words
"The nurses and front office staff are also super friendly and I'm my healthiest."
— Hartford HealthCare Medical Group review"The worst clinic in the world! They forget to send blood work orders, you have to wait for your test results for months..."
— Community Health Center of New London review"Finally I have a doctor who is prompt, respectful and focused on my healthcare needs. My health has improved since our first visit..."
— Dr. Robert Perry, MD review"Unprofessional receptionists - don’t provide their names leave incomplete messages. can never actually speak with doctor which puts a patient at huge disadvantage."
— Northeast Medical Group reviewMore clinics in New London
Shoreline OB/GYN
Patients praise: Highly regarded medical care and clinical expertise from doctors and nurses · Compassionate, attentive, and kind bedside manner, particularly from providers like Dr. Michael Lavallee.
Timothy Tran | Specialists - Yale Medicine
Patients praise: Professional and thorough care · Phenomenal bedside manner.
GoHealth Urgent Care - New London
Patients praise: Kind/helpful staff and compassionate care · Helpful/informative staff and good bedside manner.
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