Heart & Vascular - Lawrence + Memorial Hospital
Cardiology • New London, CT
Ratings by platform
- Birdeye: 3.2/5 (943 reviews)
- Yelp (Lawrence + Memorial Hospital brand page): 2.2/5 (72 reviews)
- HospitalCareData patient experience (survey): Five-star quality ratings (communication: Fair; rooms: Fair; cleanliness: Fair; pain management: Good; discharge information: Average; patients recommend: Average) (Not specified (summary of survey results))
What patients say
Patients praise
- Some patients/survey items report strengths such as pain management and specific clinical performance measures (e.g., blood clot prevention/treatment, stroke care elements, heart failure 30-day readmission rate).
- Hospital materials highlight cardiovascular program capabilities and a same-day discharge protocol for elective angioplasty as a patient-satisfaction factor.
Common complaints
- Low overall public ratings and dissatisfaction (e.g., Birdeye and Yelp).
- Complaints about staff communication/attentiveness and responsiveness (including rude/annoyed nurses and lack of answers/information) and discomfort with facilities (e.g., small rooms).
- Documented grievance/complaint issues in a state-licensed report include failures related to patient rights, grievance handling, and communication/attitude concerns.
In patients' words
"“L&M is terrible. The nurses are very rude, the doctors don’t answer questions… My grandfather was pressing his button to get the nurses to come aid him and they weren’t coming… The rooms are extremely small and uncomfortable. DO NOT RECOMMEND BRINGING YOUR LOVED ONE HERE.”"
— drracheleidelman.com (cardiac care options page quoting a patient review)"“Terrible. Several terrible encounters there. The majority of the nurses in the ER are rude and seem annoyed by just your presence…”"
— Reddit r/Lawrence thread about LMH ERMore clinics in New London
Shoreline OB/GYN
Patients praise: Highly regarded medical care and clinical expertise from doctors and nurses · Compassionate, attentive, and kind bedside manner, particularly from providers like Dr. Michael Lavallee.
Timothy Tran | Specialists - Yale Medicine
Patients praise: Professional and thorough care · Phenomenal bedside manner.
GoHealth Urgent Care - New London
Patients praise: Kind/helpful staff and compassionate care · Helpful/informative staff and good bedside manner.
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