Smilow Cancer Hospital at Yale-New Haven
Oncology • New Haven, CT
Ratings by platform
- Yelp: 2.5/5 (23 reviews (on Yelp))
What patients say
Patients praise
- Many patients praise the nursing staff as exemplary, caring, and professional
- Recognition of high-quality medical expertise and cutting-edge cancer care
- Facility is often described as clean and modern
- Generally positive interactions with clinical staff and doctors reported by many patients
Common complaints
- Complaints about administrative issues such as difficulty scheduling or communication delays regarding prescriptions
- Reports of being understaffed, particularly on weekends, leading to slow response times for nurse calls
- Some patients expressed dissatisfaction with specific physicians despite positive experiences with nursing staff
In patients' words
"First, I want to say that the nursing staff is exemplary. if it were just them, I would be giving a five star endorsement. That said, the absolute worst doctors you could ever imagine."
— Patient review on Yelp"Every time I have gone to smillow to stay, everyone treated my husband and I very well. They make me feel very comfortable when I'm there. My doctor really knows her stuff and she provides me with excellent care."
— Patient review on USCompanies.net"woefully understaffed on weekends. No response to nurse call for more than 20 minutes is unacceptable."
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