Cancer (Oncology) - Yale New Haven Health
Oncology • New Haven, CT
Ratings by platform
- Yelp: 2.2 out of 5 stars (164 reviews for Yale-New Haven Hospital (general))
- uscompanies.net: Varied (some 5/5, some negative) (7 reviews for Smilow Cancer Hospital specifically)
What patients say
Patients praise
- Professionalism and attentiveness of clinical staff in some departments
- High regard for the medical expertise and quality of doctors/surgeons
- Effective and compassionate care reported by some patients during treatments
Common complaints
- Communication difficulties and lack of responsiveness from oncology nursing staff
- Inconsistencies in staffing levels, particularly on weekends
- Long wait times and administrative complexities in navigating the health system
- Negative perceptions regarding patient-centered care and feeling like a burden
In patients' words
"My doctor really knows her stuff and she provides me with excellent care. The nurses and nursing assistants are great as well."
— uscompanies.net user review"I’ve been a nurse for 12 years and have never witnessed the type of treatment this place gives cancer patients. I was neglected by staff, made to feel like a burden, lied to..."
— localitybiz.com user review"Oncology office nurses do not respond patient’s requests at all. Made phone calls many times but no response at all."
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