Yale New Haven Psychiatry and Behavioral Health Services
Mental Health (Psychiatry) • New Haven, CT
Ratings by platform
- Yelp, Vivian Health, US News & World Report: 2/5
What patients say
Patients praise
- High reported satisfaction in standardized consumer surveys regarding respect, recovery, and treatment appropriateness
- Development and implementation of an evidence-based patient experience survey (PIX) to drive service improvements
- Institutional commitment to trauma-informed care and staff training on cultural sensitivity
Common complaints
- Reports of perceived dismissive or unsupportive staff behavior
- Concerns regarding involuntary hospitalization experiences and patient rights
- Complaints about medication management and lack of patient choice in treatment plans
- Dissatisfaction with the relevance and quality of group therapy sessions
- Safety concerns regarding interactions with other patients on the units
In patients' words
"On my second suicide attempt the care was worse. They give you drugs and most of the time the drugs do damage."
— Yelp user review"The recovery program emphasized medical treatment, and I was not allowed to leave until my drug treatment plan had been developed and I had been on their drug of choice for several days. I was not given an option in this."
— Psych Ward Reviews (blog) post"Psychiatric patients need an effective and empowering way to give feedback on their experience, just like patients in all other parts of our health system."
— Dr. David Klemanski, Yale New Haven Psychiatric Hospital, on the development of the PIX survey toolMore clinics in New Haven
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