Primary Care - Yale New Haven Health
Family Medicine • New Haven, CT
Ratings by platform
- Birdeye (Aggregate of Google reviews): 3.2 out of 5 stars (111 reviews)
- Yelp (Yale Health Center): 2.0 out of 5 stars (23 reviews)
- LocateHub (Aggregate for YNHH Primary Care Center): 2.1 out of 5 stars (32 reviews)
What patients say
Patients praise
- Access to a large network of primary care clinicians and specialists
- Efforts to provide patient-centered care and long-term relationships with doctors
- Positive individual interactions with specific staff members and clinicians
Common complaints
- Difficulty navigating administrative processes and obtaining medical records
- Long wait times for appointments and medical procedures
- Poor responsiveness from staff regarding patient inquiries and requests
- Perceived lack of empathy or unprofessional behavior from some staff members
- Concerns about the quality of medical care and error handling
In patients' words
"The process of getting assistance is overly complicated and time-consuming. It takes an inordinate amount of time to speak with a representative, only to discover that they lack the authority to resolve issues."
— LocalityBiz/Yelp Review"After some medications that didn't work my doctor said I need to get an MRI... I called to schedule. Nothing for two months... I finally got an appointment through Hartford healthcare. I had my MRI in just under a month."
— Birdeye/Google Review"Connecticut for a short vacation and end up at Yale New Haven health and what a Superior experience, I was in and out within an hour And feeling 100% better. The staff was friendly and caring."
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