Otolaryngology Associates: Otolaryngology Center In Indiana
Otolaryngology (ENT) • New Castle, IN
Ratings by platform
- Yelp (Otolaryngology Associates - Indianapolis, IN): Example mention of a fairly positive doctor experience, but a negative comment about nursing and a delay (no overall star shown in snippet). (Not specified in provided snippet.)
- Vitals (Otolaryngology Associates Llc - Carmel, IN): 4.2 (plus other sub-scores shown as 4.5–4.8 in snippet). (Not specified; snippet shows ratings overview but not total count.)
- Healthgrades (Otolaryngology Associates group directory): Group/provider listing shows 30 ratings for a listed provider (Dr. Richard Biggerstaff). (30 ratings (for the listed provider shown).)
- WebMD (Otolaryngologists in New Castle, IN): Not a single OA rating; page reports examples of patient feedback for providers in New Castle. (Total of 19 reviews across New Castle otolaryngology results on the WebMD page snippet.)
- Franciscan Health directory (Otolaryngology Associates Indianapolis): Provider ratings shown (e.g., 4.7/5 with 65 ratings; 4.9/5 with 32 ratings; 4.4/5 with 32 ratings; etc.). (Examples include 65, 32, 32, 63, 38 ratings depending on provider listed; totals not provided.)
What patients say
Patients praise
- Some patients report clinicians being professional/caring and providing generally good care (provider-specific feedback).
- The practice markets/collects testimonials and claims “top-quality” care across multiple Indiana offices.
Common complaints
- Reported negative patient experiences include delays in care/administrative tasks (e.g., waiting for an authorization request).
- A patient review describes worsening symptoms after surgery and dissatisfaction with repeated prescriptions (very negative).
- A legal complaint reports the practice was sued after a cyberattack, with allegations about delayed notification and inadequate cybersecurity protections.
In patients' words
"“I saw a Doctor there , he was pretty good, but his nurse was simply terrible… I waited for a week …”"
— Yelp review snippet (Otolaryngology Associates - Indianapolis, IN)."“Been I'll with yeast n bacteria… had surgery… come 12/ 23 I am worse off than ever! … keeps prescribing same oral rinse n nose sprays! Why?! … Apparently this is t working…”"
— LocalityBiz review snippet for Otolaryngology Associates, LLC (Greencastle, IN page)."Suits accuse Otolaryngology Associates of failing to promptly notify victims and of inadequate cybersecurity procedures/protocols in connection with a cyberattack impacting 316,000 people."
— Indianapolis Business Journal (cyberattack and lawsuits).More clinics in New Castle
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