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New Castle, IN | Urgent Care - Fast Pace Health logo

New Castle, IN | Urgent Care - Fast Pace Health

Family Medicine • New Castle, IN

★★★★★4.5/51,188 reviews across 3 platforms

Ratings by platform

  • Birdeye: 4.5/5 stars (based on 1,175 reviews) (1,175 reviews)
  • PissedConsumer: 1.4/5 stars (9 reviews)
  • ComplaintsBoard: 1.0/5 stars (4 complaints)

What patients say

Patients praise

  • Swift and friendly front desk service reported by some patients
  • Convenience of walk-in services and extended hours
  • Modern facilities with on-site lab and X-ray capabilities

Common complaints

  • Long wait times
  • Billing issues and unexpected charges
  • Issues with insurance processing and refiling claims
  • Inconsistent patient care and poor provider communication
  • Allegations of administrative negligence or inaccurate documentation

In patients' words

"Making the appointment was easy. Front desk employee was swift, knowledgeable, and friendly. The tech that did my initial vitals etc was kind and did her job..."

— Official Fast Pace Health location page

"3-hour wait to see a provider. Symptoms I didn't mention were recorded... Then after 3 hours still never saw a provider!"

— PissedConsumer review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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