New Castle Family and Internal Medicine - Northfield Park
Family Medicine • New Castle, IN
Ratings by platform
- BirdEye: 4.8 out of 5 stars (221 reviews)
- Google Maps (via top-rated.online): 2.60 out of 5 stars (636 reviews)
- Facebook: 92% recommend (28 reviews)
What patients say
Patients praise
- Some individual providers are noted for being attentive and taking time to answer patient questions
- The office staff is occasionally described as nice or friendly in some reports
- Convenient location and availability of services for various ages including pediatrics
Common complaints
- Difficulty scheduling same-day appointments or getting timely access to care for acute illnesses
- Reports of rude or unhelpful front-desk and reception staff
- Concerns regarding wait times and inconsistent provider interaction, including perceived dismissiveness
- Instances of perceived lack of thoroughness in medical evaluations
In patients' words
"After explaining everything going on the very rude receptionist had the nerve to say 'Sorry lady your not the only one with a sick kid. Call back next week'."
— Patient review via seeic2019.es"They don't seem to be able to diagnose a problem without seeing you multiple times. Also, the biggest issue, they can never see their patients same day."
— Patient review via new-castle-indiana.uscompanies.net"As first time parents we have questions about everything Dr Underhill takes the time to answer no matter how silly the question."
— Patient review via seeic2019.esMore clinics in New Castle
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