Locations: New Britain - Root Center for Advanced Recovery
Addiction Treatment • New Britain, CT
Ratings by platform
- Recovered.org: 4.2/5 (N/A)
- DispensaryNear-Me.com: 3/5 (7)
- Alcohol.org / DrugAbuse.com: 1.0/5 (1)
What patients say
Patients praise
- Helpful and caring staff and counselors for some patients
- Effective program for long-term recovery for certain individuals
- Supportive environment for younger patients
Common complaints
- Reports of long wait times and queuing in poor weather conditions
- Concerns regarding counselor availability and high caseloads
- Allegations of drug activity on premises
- Frustration with rigid rule enforcement (e.g., punctuality policies) and lack of perceived emotional support
- Accusations of it being a money-driven operation rather than patient-centered care
In patients' words
"Best clinic I have been to. The staff are so nice here and so are the nurses... Highly recommend for getting clean!"
— LocalityBiz (Reviewer Addicted2Diamondz)"Worst excuse for a treatment center. These people are just there to bank... Counselors do little as possible... Parking...haha. The police regularly sit out at the road giving out tickets."
— DispensaryNear-Me.com (Reviewer Rit Fantasia)"This place did not help my daughter at all. There was no emotional support or compassion. If she was late by 4 minutes and was already in the building, they still wouldn’t give her her dose."
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