Orthopedics - CarolinaEast Health System
Orthopedic Care • New Bern, NC
Ratings by platform
- Vitals (Dr. William Wheatley): 4.6/5 stars (based on 16 ratings) (4 written reviews)
- Vitals (Dr. Kristin Hedge): 3.8/5 stars (based on 15 ratings) (8 written reviews)
- Healthgrades (CarolinaEast Medical Center): 75% recommend (8% higher than national average) (N/A)
What patients say
Patients praise
- Highly performing orthopedic surgery procedures like hip and knee replacements
- Recognition for outpatient orthopedic surgery excellence
- Some individual surgeons receive high patient ratings for thoroughness and clear communication
Common complaints
- Long wait times for appointments and in-office visits
- Dissatisfaction with insurance handling and billing communication
- Difficulty reaching the office by phone
- Isolated reports of poor treatment outcomes or perceived lack of follow-up care
In patients' words
"I have found Dr. William Wheatley and his staff to be outstanding in every phase leading up to, and after my current left shoulder replacement surgery."
— Vitals Review"Over 2 hour wait. Absolutely unacceptable."
— WebMD Review"Showed up at 1:30 for my 1:45 appt., did not see the doctor until 3:20."
— Vitals ReviewMore clinics in New Bern
Orthopedic Clinic in New Bern, NC | EmergeOrtho
Patients praise: High praise for individual surgeons and medical staff clinical expertise · Positive outcomes from surgical procedures (e.g., joint replacements).
CarolinaEast Surgical Specialists
Patients praise: Knowledgeable and experienced in procedures · Takes time to answer questions and put patients at ease.
Personalized Internal Medicine in North Carolina
Patients praise: High level of perceived expertise and thoroughness in medical care · Physicians praised for being excellent listeners and genuinely concerned for patient well-being.
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