EmergeOrtho
Orthopedic Care • New Bern, NC
Ratings by platform
- Yelp: 2.6/5 (285 reviews)
What patients say
Patients praise
- High praise for individual surgeons and medical staff clinical expertise
- Positive outcomes from surgical procedures (e.g., joint replacements)
- Instances of compassionate care from nurses and support staff
Common complaints
- Difficulty reaching staff via phone
- Issues with administrative processes and communication (portal vs phone)
- Frustrations regarding billing, refunds, and record requests
- Reports of perceived lack of professionalism in administrative interactions
In patients' words
"Dr. Banher, in my opinion, has got to be one of the best surgeons for shoulders and elbows. All the doctors with EmergeOrtho are top in their class."
— EmergeOrtho New Bern patient review"The left hand doesn't know what the right is doing. The absurdity and lack of professionalism is beyond belief."
— BBB consumer complaint regarding administrative issuesMore clinics in New Bern
CarolinaEast Surgical Specialists
Patients praise: Knowledgeable and experienced in procedures · Takes time to answer questions and put patients at ease.
CarolinaEast Health System
Patients praise: High level of perceived expertise and thoroughness in medical care · Physicians praised for being excellent listeners and genuinely concerned for patient well-being.
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