Laboratory Services - Freeman Neosho Physician Group
Laboratory Services • Neosho, MO
Ratings by platform
- Momentary Labs (based on CMS HCAHPS): 4/5 stars (136 (hospital survey))
- Vitals (Freeman Occumed): 4.1/5 stars
What patients say
Patients praise
- High overall satisfaction rating for the hospital facility (4/5 stars)
- Strong nurse and doctor communication scores (exceeding national averages)
- Many patients appreciate specific, attentive, and caring physicians
- Some reports of efficient, helpful, and friendly office staff
Common complaints
- Reports of rude or dismissive staff behavior
- Long wait times, particularly in the emergency department
- Concerns regarding quality of communication and patient-doctor interactions
- Instances of perceived inadequate medical treatment or diagnostic judgment
- Difficulty with phone system and appointment responsiveness
In patients' words
"I was in there the other day that didn't feel good doctor was very nice one of their nurses in Black on Saturday was very rude to me and I do not appreciate it..."
— LocalityBiz (Freeman Neosho Hospital Review)"I’ve had zero problems with the office staff. Always friendly and helpful."
— LocalityBiz (Freeman Neosho Physicians Group Review)"Dr. Hesington is the best doctor that I have ever had take care of me, and the staff at Neosho are great!"
— Vitals (Dr. Brady G. Hesington Review)More clinics in Neosho
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