Laboratory Services | Freeman Health System
Laboratory Services • Neosho, MO
Ratings by platform
- Momentary Labs (based on CMS data): 4 out of 5 stars (136 patient surveys (CMS HCAHPS data))
- Yelp (Freeman Health System overall): 2.3 out of 5 stars (71 reviews)
What patients say
Patients praise
- strong ratings for nurse and physician communication compared to national averages
- recognized for excellence in patient experience initiatives in the past
- high percentage of patients likely to recommend the hospital according to survey data
Common complaints
- long wait times in emergency department
- perceived rude or unprofessional behavior by staff and medical personnel
- concerns regarding accuracy of diagnostic procedures and follow-up communication
- general patient dissatisfaction with customer service and bedside manner
In patients' words
"one of their nurses... was very rude to me and I do not appreciate it and she had no right being rude... we're being rude if you're going to be in that position you should always be respectful to people at all times"
— LocalityBiz review"82% of patients would definitely recommend this hospital. A total of 136 completed patient surveys were collected... The hospital's top strength is nurse communication, with 88.0% of patients reporting that nurses always communicated well."
— Momentary Labs analysis of CMS HCAHPS dataMore clinics in Neosho
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