
Option Care Health
Infusion Centers • Nashville, TN
What patients say
Patients praise
- Compassionate and knowledgeable nursing and pharmacy staff
- Proactive communication and support from specific clinicians regarding treatment and delivery status
- High-quality care for chronic and rare diseases
- Helpful and supportive patient care teams that go above and beyond for some patients
Common complaints
- Difficulty reaching staff by phone, including long hold times and disconnection
- Issues with supply chain reliability, including delayed or missing essential medical supplies
- Billing errors, unexplained charges, and poor communication between billing and clinical departments
- Lack of accountability for patient care lapses
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