Infusion Therapy in Nashville, TN - Option Care Health
Infusion Centers • Nashville, TN
Ratings by platform
- Better Business Bureau (BBB): 1/5 stars
What patients say
Patients praise
- Compassionate and knowledgeable nursing and pharmacy staff
- Proactive communication and support from specific clinicians regarding treatment and delivery status
- High-quality care for chronic and rare diseases
- Helpful and supportive patient care teams that go above and beyond for some patients
Common complaints
- Difficulty reaching staff by phone, including long hold times and disconnection
- Issues with supply chain reliability, including delayed or missing essential medical supplies
- Billing errors, unexplained charges, and poor communication between billing and clinical departments
- Lack of accountability for patient care lapses
In patients' words
"Absolutely should not be in the Healthcare business. Never call back when a message is left. On hold for almost an hour only to be disconnected. Do not get important life support supplies to the patient at the time promised."
— Better Business Bureau (BBB) Review"Vanderbilt HC/Option Care IV Services is highly regarded for its exceptional patient care and dedicated staff. Many patients have praised the facility for its cleanliness and welcoming atmosphere... The nursing and pharmacy staff are described as friendly, compassionate, and knowledgeable."
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